- Juana Martinez confronted Starbucks employee about a $200 transaction
- She accused the 19-year-old employee of making a copy of her credit card
- Employee immediately admits the theft and begs her not to press charges
- The incident reportedly took place at a Starbucks in Lakewood, California
- A Starbucks spokesman told Daily Mail Online the worker has been fired
A California woman posted a video on YouTube of her confronting a Starbucks employee for making a copy of her credit card and spending $200 at a local grocery store.
Juana Martinez and her brother were waiting in the drive-thru at Starbucks when she accused the cashier of taking her credit card details on New Year’s Day.
She said the 19-year-old cashier was caught on camera after telling her that she needed more receipt paper.
The video starts with Martinez’s brother asking her what she’s going to say to the cashier and she replies: ‘We’re gonna get even, that’s what we’re gonna do.
Juana Martinez (left) approached the drive-thru window at Starbucks, the cashier (right) greeted her and handed her the order and her card. She immediately started accusing the cashier of taking her credit card details and called her a ‘fraud’
‘I’m going to say, I hope them $212 were worth it of groceries yesterday because I filed a f**king police report and your corporate already knows about it.’
As they approached the drive-thru window, the cashier greets Martinez and hands her the order and her credit card.
She said: ‘So we got you on camera yesterday at Ralph’s for $212, so just know that the cops are coming up here.
‘They recorded your a** and everything. You took a copy of my f**king card the other day on New Year’s Day. You know what you did.’
The cashier was shocked and immediately apologized, but she insisted that she admit what she had done.
‘So what are you sorry about? That you took f**king money from me and my kids? What are you sorry about?’
The customer told the cashier that she was going to press charges and the employee began apologizing saying that she was ‘really good’
The cashier responded: ‘I’m sorry that I took money from you and your kids. I’m sorry that you had to come up here. I’m sorry that this is inconvenient for you.
‘I am a good child. I swear I am really good. I really do go to school. I’m 19. I play soccer.’
Martinez asked her how she even made a copy of her card and the cashier said she ‘I took the numbers actually’.
The cashier desperately asked her not to press charges and offered to give her the money back.
She swore on her life that she didn’t get the money, but Martinez cut her off and said: ‘You went through the $212. You come to Starbucks to get coffee, not to get robbed.’
The video ended with the cashier swearing that she didn’t get the money.
Martinez’s brother posted the video to YouTube, writing: ‘My sister went to Starbucks one day and noticed the cashier taking longer than normal with her card.
‘A few days later a couple hundred dollar transaction was taken out of her account. She didn’t want to accuse anyone until she knew for sure.
‘She noticed the cashier right away since she goes there regularly. She had to make a stop there and embarrass her life before reporting it to the police.
‘I almost feel bad for the girl but she robbed the wrong person. Keep an eye out folks, even if it’s at your friendly neighborhood Starbucks.’
A spokesman for Starbucks confirmed to Daily Mail Online that the cashier has been fired.
He said: ‘We were extremely troubled to learn of this incident and are working directly with the customer to address this situation.
‘This experience is completely unacceptable, but is by no means indicative of the otherwise outstanding customer service that we provide our customers daily. We value our customers’ trust and have internally taken immediate steps to address and respond to this issue.
‘I can confirm that this partner (employee) no longer works for Starbucks.’